Privacy Policy

Term & Condition

1. FREE Delivery is applicable for orders in West Malaysia only

2. Delivery for orders in East Malaysia are calculated based on a minimal shipping rate, please email us

3. What is the lead time for an order?

- After every successful orders through Shoppu, a verification process will be done to make sure that payment / contact / delivery info is correct

- Lead time for West Malaysia: Allow 3-5 Business Days

- Lead time for East Malaysia: Allow 5-12 Business Days 

​4. My item has not  arrived. What should i do?

- Rest assured that our aim is to have your items shipped as fast as possible

- Please allow at least 5-12 business days for your order to arrive depending on your location

- You may submit a ticket to enquire about your order at the “Contact Us ” section on our website and one of our friendly Customer Service Agents will respond to you within 24 hours

​5. Who are Vetop Storage logistic partner?

- Orders are shipped via Skynet standard courier depending on the order made

- Our logistic partners are just as dedicated to delivering your products as soon as possible

6. Can deliveries be made during weekends or public holidays?

- We regret to inform you that our logistics partners are unable to deliver during weekends and public holidays. Please expect to receive your parcels during business days only.

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